Orders 100.99 AUD or above (including 100.99 AUD) qualify for free shipping.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Refund Policy

 

This policy applies to orders placed through Homedaurora (hereinafter referred to as “I” or “we”).

1. Valid Return and Exchange Period
You may request a return or exchange within 45 days from the date of receipt.

2. Eligibility for Returns and Exchanges
We accept return or exchange requests under the following situations:

  • Visible defects or damage on the product surface

  • Quality issues that affect normal use

  • Noticeable odor, severe color deviation, or other abnormal conditions

  • The item received does not match the placed order

  • Change of mind, provided the item remains in acceptable condition

3. How to Request a Return or Exchange
If you wish to submit a request, please follow the steps below:

① Submit Your Request
Contact us by email or phone and include:

  • Order number

  • Proof of payment

  • Reason for return or exchange

  • Photos or videos (if applicable)

② Review and Response
Our support team will review your request and respond promptly.
If approved, we will share the return address through your provided contact details.

③ Send the Product Back
Ship the item to the designated return address and keep your postage receipt for reference.

④ Inspection and Processing
Once the item is received, we will verify its condition.
If it meets the required criteria, we will proceed with refund arrangements or begin the exchange process.

Return Address Note
The return address will be provided after approval and corresponds with the contact information listed below.

4. Exchange Processing
After inspection is completed, replacement items will be dispatched within 1–3 working days to the delivery address you provide.

5. Refund Details
For approved returns, refunds will be processed within 1–3 working days and issued back to the original payment method used at checkout.

6. Shipping Fee Rules
Responsibility for shipping charges will be handled as follows:

  • If the product has defects, quality issues, odor, severe color deviation, or does not match the order, we will cover the shipping cost

  • For change-of-mind returns or exchanges, users are responsible for all related shipping fees

7. Responsibility Statement
After a parcel is handed to the carrier, external elements such as weather or transportation conditions may affect delivery.
We will assist with follow-up communications where possible, but we cannot be held responsible for uncontrollable incidents during transit.
If you notice a problem with your order upon receipt, please reach out to us as soon as possible so we may assist.

8. Return Labels
A return label is included in every parcel for added convenience.

9. Contact Information
For support regarding returns or exchanges, please contact us using the information below:

Address: 1216 39th St Fl 1, Brooklyn, NY 11218, US
Phone: +1 (347) 356-2600
Email: assist@homedaurora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)