Order Cancellation Policy

This Order Cancellation Policy applies to purchases made through Homedaurora (hereinafter referred to as “I” or “we”).

1. Eligibility for Order Cancellation

Users may request an order cancellation under the following conditions:

• The order has not entered processing or dispatch

• The request is submitted promptly using our contact channels

• Sufficient order details are provided to verify identity and purchase information

If the parcel has already been shipped or is in transit, cancellation may not be available.
In such cases, users may follow our return arrangements after receiving the delivery.

2. Order Cancellation Procedure

To request a cancellation, users should contact us through email or phone and include the order number, payment proof, and a brief explanation of the request.
Our support team will review the information and respond as soon as possible. If the request is approved, we will confirm the cancellation and initiate the refund process in accordance with this policy.

3. Refund Processing

Once cancellation is confirmed, refunds will be processed within 1–3 working days.
Funds will be returned through the same payment method used at checkout, including bank cards, Visa, MasterCard, or similar.

4. Contact Us

If you require assistance with a cancellation request, please reach out using the details below:

Address: 1216 39th St Fl 1, Brooklyn, NY 11218, US
Phone: +1 (347) 356-2600
Email: assist@homedaurora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)