Shopping Process

Welcome to Homedaurora (hereinafter referred to as “I” or “we”).
The following steps outline how users may complete a purchase through our online shop.

1. Explore Products

Users may browse available items and view product details, descriptions, and specifications.

2. Add Items to Cart

Once an item is selected, choose the required quantity or variation (if applicable) and place it into the cart.

3. Review Cart

Before checkout, users may verify selected products, quantities and totals, and make adjustments as needed.

4. Proceed to Checkout

Users will be asked to provide accurate contact information and a valid delivery address to ensure successful processing.

5. Submit Payment

Payment is completed at checkout.
Orders will move forward once payment has been successfully confirmed.

6. Order Confirmation

A confirmation message with order details will be issued through the contact information submitted during checkout.

7. Order Processing

We will prepare and process the order within our standard handling timeframe.

8. Shipping and Tracking

After dispatch, tracking information will be shared through email or made available in the user’s order history for monitoring delivery progress.

9. Delivery

Your order will be delivered to the provided address.
Users may inspect the parcel upon arrival and reach out if support is required.

10. Customer Support

For enquiries throughout the shopping journey, users may contact us using the details below:

Address: 1216 39th St Fl 1, Brooklyn, NY 11218, US
Phone: +1 (347) 356-2600
Email: assist@homedaurora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)